Product Description
In 1987, the U.S. Congress established the Malcolm Baldrige National Quality Award program to raise awareness about the importance of quality and performance excellence as a competitive edge. Since 1999, the program has outlined criteria for educational institutions to align their mission, values, goals, processes, and resources into a comprehensive, long-term, systematic improvement effort. This book profiles six unique institutions that have successfully implem… More >>
Wathever you are thinking about Baldrige Criteria, this book gives you a path and, above all, methods to follow. Total Quality in higher education produce rarely books about pratical methods. You are free to accept or not the ways those Colleges and Universities (cases studies in this book) have build their criteria to achieve a total quality management, but I’ve learned a lot by reading this book.
This book is made for people who are already in higher education management and are facing big problems of quality and strategy.
I put only four stars, because the book is thin (because it is only about Baldrige Criteria).
Rating: 4 / 5
Thanks a lot, we are very happy to have this book in our library!
Rating: 5 / 5